Billing & Cancellation Policy
This policy explains the standard billing and cancellation rules for business subscriptions to CargoFlow. A signed or electronically accepted Order Form can set different customer-specific terms.
1. Order Form controls pricing
CargoFlow does not use this page to set a universal price. The Customer's Order Form, proposal, pilot agreement, checkout record, or similar ordering document states the applicable plan, fees, included users or usage, billing interval, implementation charges, discounts, and subscription term.
If this policy conflicts with a Customer-specific Order Form, the Order Form controls to the extent of the conflict.
2. Billing cycles
Subscriptions may be billed monthly, annually, or on another schedule stated in the Order Form. Recurring charges are generally billed at the beginning of the applicable billing period unless the Order Form states otherwise. Usage-based or one-time charges may be billed after the applicable usage or service is provided.
3. Payment methods and authorization
Customer must provide a valid payment method or use another payment method approved in the Order Form. By providing a payment method for recurring billing, Customer authorizes CargoFlow and its payment provider to charge amounts due under the applicable Order Form according to the stated billing schedule.
CargoFlow does not require customers to provide payment-card details directly to CargoFlow when a third-party payment processor is used. Payment providers may apply their own terms and security practices.
4. Taxes
Unless the Order Form expressly states that taxes are included, fees are exclusive of applicable sales, use, excise, value-added, or similar transaction taxes. Customer is responsible for taxes that CargoFlow is legally required to collect or that Customer is legally required to pay in connection with the purchase, excluding taxes based on CargoFlow's net income.
If Customer claims an exemption, Customer must provide valid exemption documentation before an affected invoice is finalized when practicable.
5. Month-to-month subscriptions
If the Order Form identifies the subscription as month-to-month, the subscription renews for successive monthly billing periods until cancelled. Customer may cancel future renewal using the cancellation method stated in the Order Form or by contacting CargoFlow at contact@cargoflowdg.com.
Unless the Order Form states a different cutoff, cancellation should be submitted before the next scheduled billing date to avoid the next recurring charge. Access normally continues through the end of the already-paid billing period.
6. Fixed-term and annual subscriptions
A fixed-term or annual subscription lasts for the committed term stated in the Order Form. It automatically renews only if the Order Form expressly says so. If the Order Form does not provide for automatic renewal, a new term requires a new or renewed ordering agreement.
For an automatically renewing fixed-term subscription, CargoFlow will provide any renewal notice required by applicable law. CargoFlow's standard practice is to provide the renewal date, renewal amount or pricing basis, and cancellation method with reasonable advance notice before any stated cancellation deadline.
7. How to cancel
Deleting a user account, removing a user, ceasing to log in, or disconnecting an integration does not by itself cancel an organization subscription.
8. Refunds and credits
Except where an Order Form, written promotional term, service credit, or applicable law states otherwise, recurring subscription fees already charged for a billing period are non-refundable. Cancellation generally prevents future renewal rather than refunding a period that has already begun.
If CargoFlow issues a refund or service credit as a courtesy in one situation, that does not create an obligation to provide the same remedy in another situation.
9. Trials and pilots
A free trial or no-fee pilot does not create a paid subscription unless Customer affirmatively accepts paid terms. If a paid pilot converts into a subscription, the conversion date, price, and billing cycle must be stated in the applicable Order Form or other acceptance record.
10. Plan and user changes
Upgrades, downgrades, added users, added modules, or other scope changes may change fees prospectively. CargoFlow will present or document the commercial effect before a material paid change takes effect unless the change was already authorized by the applicable Order Form or usage-based pricing model.
11. Failed or overdue payments
If a payment fails or becomes overdue, CargoFlow may contact the Customer's billing or administrative contact and retry an authorized payment method where permitted. CargoFlow may suspend paid service for material nonpayment after reasonable notice where practicable. Suspension does not waive amounts already due.
Late fees, collection costs, or interest apply only if stated in an Order Form or otherwise permitted and properly disclosed.
12. Billing disputes
Customer should notify CargoFlow promptly of a disputed charge at contact@cargoflowdg.com and explain the basis of the dispute. The parties will review the applicable Order Form, invoice, payment record, and usage information in good faith.
13. Changes to this policy
CargoFlow may update this policy prospectively as billing methods or business practices change. Material changes will receive a new effective date. A policy update will not retroactively change an already-committed Customer-specific fee or fixed subscription term unless the Customer agrees or applicable law requires the change.