Terms of Use

1. Agreement and business authority

By creating, accepting, or using a CargoFlow account, or by using CargoFlow on behalf of an organization, you agree to these Terms and represent that you are authorized to use the service for that organization. If your organization has a signed order form, pilot agreement, master services agreement, data-processing agreement, or other written contract with the CargoFlow provider, that agreement controls to the extent it conflicts with these Terms.

"CargoFlow," "we," and "us" mean Gant Technology Group LLC, doing business as CargoFlow, unless an applicable customer-specific Order Form identifies another contracting entity. "Organization" means the business or other entity that authorized the account.

2. Business software only

CargoFlow is software that helps authorized freight teams organize shipment work. CargoFlow is not, merely by providing the software, a motor carrier, ocean carrier, freight forwarder, NVOCC, customs broker, warehouse, insurer, surety, attorney, tax adviser, or government filing agent. CargoFlow does not take possession of cargo and does not independently undertake transportation, customs clearance, regulatory filing, insurance, or delivery obligations unless a separate written agreement expressly says otherwise.

3. Authorized use and account responsibility

You may use CargoFlow only for legitimate business activities authorized by your Organization. Users must protect credentials, authentication devices, and recovery codes; use individual accounts rather than shared credentials; follow applicable security procedures; and promptly report suspected compromise.

Administrators may assign, change, suspend, or deactivate access. Users may not bypass tenant, role, authentication, approval, or other access controls.

4. Operational responsibility remains with the user and Organization

CargoFlow is an operational aid. It does not replace professional judgment, source documents, carrier systems, customer instructions, or required customs, transportation, trade, legal, regulatory, accounting, or compliance procedures.

• Users remain responsible for verifying shipment references, dates, quantities, weights, dimensions, rates, invoices, documents, customs or regulatory filings, tariff or classification information, delivery instructions, approvals, free-time/LFD information, and deadlines before acting.
• Carrier, terminal, rail, Gmail, tracking, ETA, milestone, document-preview, document-extraction, calculation, automation, and other third-party or system-generated information may be delayed, incomplete, unavailable, or incorrect.
• Smart Paste and similar field-detection tools are review aids. Users must review detected or merged values before applying them and remain responsible for the resulting shipment record.
• Customer Portal visibility and permitted actions are controlled by authorized Customer users and configuration. Depending on the enabled features, Customer Portal users may view approved shipment information, submit pre-shipment information, accept or decline quotes, generate or reserve CargoFlow File IDs, create shipment records, upload permitted documents, and manage customer-facing notification preferences. The Organization is responsible for configuring appropriate customer permissions and required fields and for reviewing customer-entered information before relying on it operationally.
• A generated or reserved CargoFlow File ID is an internal software identifier. It is not a carrier booking, bill of lading, airway bill, customs filing, transportation confirmation, or guarantee that a shipment has been accepted by any third party. Reserved File IDs may create sequence gaps if a user abandons a draft.
• An alert, reminder, suggested action, classification, calculation, or lack of an alert does not excuse a required business or compliance action.
• Users must confirm authoritative information before making decisions with financial, customs, regulatory, safety, customer, or delivery consequences.

5. Customer data and authority to submit information

As between CargoFlow and the Organization, the Organization retains its rights in shipment, customer, document, communication, and other business records it submits to the service ("Customer Data"). The Organization grants CargoFlow the limited rights necessary to host, process, transmit, back up, secure, and otherwise handle Customer Data to provide, support, protect, and improve the contracted service.

The Organization and its users represent that they have the authority and lawful basis required to provide Customer Data to CargoFlow and to instruct CargoFlow to process it. Do not upload Social Security numbers, full payment-card data, personal banking credentials, protected health information, biometric templates, or similarly sensitive consumer data unless a specific CargoFlow feature and written agreement expressly authorizes that use.

6. Privacy, confidentiality, and security

CargoFlow's handling of personal information is described in the Privacy Policy. Customer-specific privacy or processing obligations may also be stated in a separate data-processing or services agreement.

Users must treat non-public Customer Data and credentials as confidential and access them only for authorized business purposes. CargoFlow may use reasonable technical and organizational safeguards appropriate to the service, but each Organization remains responsible for configuring users, permissions, devices, and internal procedures appropriately.

7. Acceptable use

You may not use CargoFlow to:

• gain unauthorized access to another account, tenant, system, mailbox, document, or data set;
• introduce malicious code, probe or attack the service, bypass rate limits or security controls, or interfere with service operation;
• scrape, bulk-extract, resell, or build an unauthorized competing data set from information you do not own or control;
• impersonate another person, falsify business records, conceal unauthorized activity, or use CargoFlow for fraud or unlawful conduct;
• violate applicable sanctions, export-control, trade, privacy, intellectual-property, communications, transportation, customs, or other laws;
• use a connected Google, Microsoft, carrier, or other third-party service outside the permissions and purposes approved by that provider and the authorized account owner.

8. Connected and third-party services

CargoFlow may interoperate with Google Workspace, carriers, terminals, tracking providers, databases, hosting providers, transactional email providers, malware-scanning providers, messaging infrastructure, or other external services. Those services are controlled by third parties and remain subject to their availability, terms, privacy practices, credentials, permissions, rate limits, and technical requirements. See Subprocessors & Connected Services for the current public provider disclosure.

The Gmail Carrier Inbox uses read-only Gmail access for the purpose described in the Privacy Policy. That connection does not permit CargoFlow to send, delete, edit, label, or archive Gmail messages.

CargoFlow's current Outlook workflow prepares a draft for review and opens Outlook Web through the user's browser; it does not currently connect CargoFlow server-side to a Microsoft 365 mailbox. Customer Portal invitations, quote or workflow notices, and scheduled customer status reports may use a configured transactional email provider. Scheduled reports are intended as convenience summaries and do not replace the live portal, source documents, carrier systems, or required operational checks.

When document malware scanning is enabled, uploaded file content may be sent to the configured scanner for analysis. Malware scanning and quarantine are defense-in-depth controls and do not guarantee that every file is harmless.

CargoFlow is not responsible for outages, data errors, changed APIs, revoked permissions, or other failures caused by third-party systems outside CargoFlow's reasonable control.

9. CargoFlow intellectual property

CargoFlow and its software, interface, designs, workflows, documentation, branding, and service technology are protected by applicable intellectual-property laws and remain owned by CargoFlow or its licensors. Subject to these Terms and any customer agreement, CargoFlow grants authorized users a limited, non-exclusive, non-transferable, revocable right to use the service for the Organization's internal business operations.

If a user voluntarily provides product suggestions or feedback, CargoFlow may use that feedback to improve the service without an obligation to pay compensation, provided CargoFlow does not thereby obtain ownership of the Organization's Customer Data.

10. Pilot, evaluation, and changing features

Features identified as pilot, beta, preview, experimental, or evaluation functionality may change, be limited, or be discontinued. Unless a written agreement states a service level or specific commitment, CargoFlow does not promise uninterrupted availability, a particular carrier or integration, or that every planned feature will become generally available.

Organizations should not make a pilot feature the sole control for a legally required deadline, filing, or safety-critical process.

11. Suspension and termination

CargoFlow may suspend or restrict access when reasonably necessary to protect the service, Customer Data, another customer, a connected provider, or legal compliance; to investigate suspected misuse; or when required by a customer agreement or law. An Organization may stop using the service subject to its applicable agreement and records-retention obligations.

Sections that by their nature should survive termination, including ownership, confidentiality, disclaimers, limitations of liability, indemnification, dispute provisions, and lawful records-retention obligations, will survive.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS WARRANTIES IN A SEPARATE WRITTEN AGREEMENT, CARGOFLOW IS PROVIDED "AS IS" AND "AS AVAILABLE." CARGOFLOW DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR THIRD-PARTY DATA WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETE, OR ACCURATE.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply in every situation.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARGOFLOW AND ITS OWNER, OPERATOR, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, OR LOSS OF DATA, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, CARGOFLOW'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID TO CARGOFLOW FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US $100 IF NO FEES WERE PAID.

These limitations allocate risk between the parties and apply to the extent permitted by applicable law. A signed customer agreement may state a different liability allocation.

14. Indemnification

To the extent permitted by law, the Organization will defend and indemnify CargoFlow and its owner/operator against third-party claims, damages, and reasonable costs arising from the Organization's or its users' unlawful use of CargoFlow, Customer Data supplied without required rights or authorization, infringement caused by Customer Data, or material violation of these Terms. This obligation does not apply to the extent a claim was caused by CargoFlow's own breach, gross negligence, or willful misconduct.

15. Governing law and venue

Unless a separate written customer agreement states otherwise, these Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. The parties consent to jurisdiction in the state and federal courts in South Carolina that have proper subject-matter jurisdiction and venue for disputes arising from these Terms or CargoFlow.

16. General terms

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. CargoFlow may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or transfer to a successor operating entity. Users may not assign access rights without authorization. Neither party is responsible for delay caused by events outside its reasonable control, except for obligations that can reasonably continue despite the event.

These Terms, the Privacy Policy, the Customer Subscription & Services Agreement when applicable, the Billing & Cancellation Policy, the Data Processing Addendum where applicable, and any applicable Order Form form the agreement governing use of CargoFlow. The Security & Trust and Subprocessors & Connected Services pages provide current transparency about operational controls and providers but do not create a separate service-level commitment unless a signed agreement says otherwise. Headings are for convenience and do not alter meaning.

17. Changes and questions

CargoFlow may update these Terms as the service, integrations, security controls, business model, or law changes. Material changes will receive a new effective date and may require authenticated users to accept the revised version before continuing.

Questions about these Terms or the CargoFlow business relationship may be sent to contact@cargoflowdg.com. Product or account support questions may be sent to support@cargoflowdg.com. Account-specific matters may also be directed to the Organization's CargoFlow Administrator.

Business correspondence address: Gant Technology Group LLC d/b/a CargoFlow, 6650 Rivers Ave., STE 100, Charleston, SC 29406. Legal notices should follow any specific notice requirements in the applicable agreement.